For all Danish customers please request your return note HERE

For other customers, please return your product by mail to: Copenhagen Cartel, Øster Søgade 106A, 2 th, København Ø, 2100, Denmark.

Once we receive the returned item(s) we will inspect it and notify you by e-mail if your item(s) are approved or rejected for a refund. If your item(s) are applicable for a refund we will refund the full amount (excluding shipping cost) to the credit card or original method of payment, within a certain amount of days.

Unfortunately, we do not offer returns or exchange on sale items.

You are responsible for paying for your own shipping costs when returning an item. Shipping costs are non-refundable. The items you wish to return are your responsibility until we receive them. When shipping your return we recommend using a trackable shipping service or purchasing shipping unsurance to obtain proof of postage.