We ship worldwide, except for Russia.

We always ship within 1-3 business days. The delivery time may vary depending on your location and the shipping company used.

If you believe you have received the wrong item or a faulty product, please send us an email at hi@copenhagencartel.dk before returning your product.

If your item is damaged, please contact us at hi@copenhagencartel.com, and we will assist you with the process.

We are happy to assist you in exchanging your purchase for a different size or product. You can register for a free exchange by entering your order number, followed by -1, and your email. You will receive a free shipping label here: https://copenhagen-cartel-aps.webshipper.io/returns_public/1

You enter your order number, followed by -1, and your email to be guided through the return process: https://copenhagen-cartel-aps.webshipper.io/returns_public/1

We offer free exchanges for a different size or style, but if you wish to return the item, you will need to cover the costs associated with shipping. We do not refund shipping costs. Your shipping label will be deducted from the refunded amount.

The item you are returning is your responsibility until we receive it. When sending your return item, we recommend using Track & Trace so you can track its journey. This ensures that you always know the whereabouts of your package and serves as proof that you have sent it.

Initiate a return here: https://copenhagen-cartel-aps.webshipper.io/returns_public/1

The item you are returning must be unused, unwashed, have original price tags, and hygiene stickers – in short, we want to receive the product in the same condition as you received it. If we do not receive the product in the same condition or if we receive the product more than 14 days after receipt, we unfortunately cannot accept the return.

We will gladly refund your money (excluding shipping costs) if you return your item within 14 days of receiving it and if the return requirements are met. Read more here:
When a refund is approved, we will return the amount to your card or other payment method you used within a few business days. Contact us at hi@copenhagencartel.com, and we will assist you with the process.

Can I get a refund or exchange on sale items?
We also refund purchases of sale items. Initiate a return here: https://copenhagen-cartel-aps.webshipper.io/returns_public/1

We also refund purchases of sale items. Initiate a return here: https://copenhagen-cartel-aps.webshipper.io/returns_public/1

If you have not received your refund, we first ask you to check your bank account balance and then contact your card provider. Please be aware that it may take some time for your return to be credited to your account, as there may be a waiting period for transfers. If you have done all of the above and still have not received the refund in your account, please contact us at hi@copenhagencartel.com.

Once we have received your return item(s), we will check that everything is as it should be. Then, we will send you an email to inform you whether your item has been approved for return or not. If it is approved, we will refund the amount (excluding shipping costs) to your credit card or other original payment method within a few business days.

For us, it has been crucial to find suppliers and productions actively working to reduce environmental challenges in the textile industry. It is essential that our products are produced in a controlled and limited quantity to minimize waste and avoid overproduction. Additionally, we work closely with our suppliers to reduce the production of samples, prioritizing digital over physical product development.

All our suppliers have received and signed our Code of Conduct, which is our way of ensuring our purpose runs through our entire value chain.

We also ask our suppliers to share all relevant certifications they have with us and encourage them to invest in new certifications that can provide documentation of our impact and shared mission.

Our swim and sportswear is primarily made of ECONYL® regenerated nylon yarn (78%) made from recycled nylon waste such as old fishing nets from harbors, fishing, the sea, and other places in aquaculture. It can also be old carpet remnants and other nylon waste that would otherwise end up in landfills or, in the worst case, the ocean. The recycled nylon is mixed with elastane for a perfect fit. ECONYL® regenerated nylon yarn can also consist of industrial surplus nylon waste. All of this is considered worthless trash, but we recycle and recreate it, allowing us to create new products for you without using new resources.

The final fabric in our swim and sportswear consists of 78% ECONYL® regenerated nylon yarn and 22% elastane.

ECONYL® regenerated nylon yarn (78%) is spun together with elastane (22%), creating a material that is stretchy and soft, giving all our products a shaping effect that keeps them in place, even when you move in them.

Our patented OCN WEED® fabric is created by blending SeaCell™ and organic cotton, a symphony of nature's own materials. SeaCell™ is an innovative fiber derived from seaweed and wood pulp (cellulose). The remarkable thing about seaweed is that it is a natural and regenerating resource that already grows abundantly in the sea, meaning it doesn't need any additional water except what it's already in.

The composition of our OCN WEED® fabric is 30% SeaCell™ and 70% organic cotton.

Together, they create a material that can be described as nature's symphony.

SeaCell™ is created from brown algae, Ascophyllum Nodosum, also known as Knotted Wrack, found in the sea. The algae are harvested with special machines that do not cause permanent damage to the plant. The algae are naturally dried, roughly chopped, and not subjected to any chemical treatment. This ensures that the natural properties of the algae are preserved.

SeaCell™ fiber is CO2-neutral and biodegradable, created through a closed-loop production system – a process that recycles water and reuses up to 99% of the solvents used. This creates very little waste and results in a fiber that biologically breaks down in water, landfills, and other composting environments.

We want to challenge traditional production and consumption patterns, so we work closely with suppliers and other innovative startups in our search for innovative materials and processes.

We use existing alternative materials and also create our own material science. We dream of developing and introducing new and innovative materials.

You can click here or send an email to hi@copenhagencartel.com.

You can also give us a call if you have customer service questions:
Phone: +4521125050
Customer service phone hours:
Tuesday-Friday 11:00-18:00
Saturday 10:00-17:00

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